:root{--font-heading: "Plus Jakarta Sans", -apple-system, BlinkMacSystemFont, sans-serif;--font-body: "Inter", -apple-system, BlinkMacSystemFont, sans-serif;--bg-app: #f8fafc;--bg-surface: #ffffff;--bg-sidebar: #ffffff;--bg-subtle: #f1f5f9;--bg-hover: #f8fafc;--border-light: #e2e8f0;--border-subtle: #f1f5f9;--border-focus: #4f46e5;--text-main: #0f172a;--text-muted: #64748b;--text-subtle: #94a3b8;--text-inverted: #ffffff;--primary: #4f46e5;--primary-hover: #4338ca;--primary-subtle: #eef2ff;--dark-btn: #0f172a;--dark-btn-hover: #1e293b;--status-open-bg: #e0e7ff;--status-open-text: #4338ca;--status-progress-bg: #dbeafe;--status-progress-text: #1d4ed8;--status-approval-bg: #fef3c7;--status-approval-text: #b45309;--status-customer-bg: #f3e8ff;--status-customer-text: #7e22ce;--status-resolved-bg: #dcfce7;--status-resolved-text: #15803d;--status-closed-bg: #f1f5f9;--status-closed-text: #475569;--prio-critical-bg: #fee2e2;--prio-critical-text: #b91c1c;--prio-urgent-bg: #ffedd5;--prio-urgent-text: #c2410c;--prio-high-bg: #fef9c3;--prio-high-text: #a16207;--prio-medium-bg: #e0f2fe;--prio-medium-text: #0369a1;--prio-low-bg: #f1f5f9;--prio-low-text: #475569;--shadow-card: 0 1px 3px 0 rgba(15, 23, 42, .05), 0 1px 2px -1px rgba(15, 23, 42, .05);--shadow-card-hover: 0 4px 6px -1px rgba(15, 23, 42, .08), 0 2px 4px -2px rgba(15, 23, 42, .05);--shadow-drawer: -4px 0 24px rgba(15, 23, 42, .15);--shadow-modal: 0 20px 25px -5px rgba(15, 23, 42, .1), 0 8px 10px -6px rgba(15, 23, 42, .1);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 14px;--radius-full: 9999px}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}body{font-family:var(--font-body);background-color:var(--bg-app);color:var(--text-main);line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3,h4,h5,h6{font-family:var(--font-heading);font-weight:700;color:var(--text-main);letter-spacing:-.02em}a{color:inherit;text-decoration:none}button{font-family:inherit;cursor:pointer}.app-container{display:flex;height:100vh;width:100vw;overflow:hidden}.main-content{flex:1;display:flex;flex-direction:column;height:100vh;overflow-y:auto;background-color:var(--bg-app)}.content-body{padding:24px 32px 48px;max-width:1540px;width:100%;margin:0 auto}.card{background:var(--bg-surface);border:1px solid var(--border-light);border-radius:var(--radius-lg);box-shadow:var(--shadow-card);transition:all .2s ease}.card:hover{box-shadow:var(--shadow-card-hover)}.btn-primary{background:var(--dark-btn);color:var(--text-inverted);border:none;border-radius:var(--radius-md);padding:10px 18px;font-size:13px;font-weight:600;display:inline-flex;align-items:center;gap:8px;transition:background .15s ease,transform .1s ease}.btn-primary:hover{background:var(--dark-btn-hover)}.btn-primary:active{transform:scale(.98)}.btn-secondary{background:var(--bg-surface);color:var(--text-main);border:1px solid var(--border-light);border-radius:var(--radius-md);padding:9px 16px;font-size:13px;font-weight:600;display:inline-flex;align-items:center;gap:8px;transition:background .15s ease}.btn-secondary:hover{background:var(--bg-subtle)}.btn-indigo{background:var(--primary);color:var(--text-inverted);border:none;border-radius:var(--radius-md);padding:10px 18px;font-size:13px;font-weight:600;display:inline-flex;align-items:center;gap:8px;transition:background .15s ease}.btn-indigo:hover{background:var(--primary-hover)}.segmented-control{display:inline-flex;background:var(--bg-subtle);padding:4px;border-radius:var(--radius-md);gap:2px}.segment-btn{padding:6px 14px;border-radius:var(--radius-sm);font-size:12px;font-weight:600;border:none;background:transparent;color:var(--text-muted);transition:all .15s ease}.segment-btn.active{background:var(--dark-btn);color:var(--text-inverted);box-shadow:0 1px 3px #0000001a}.data-table{width:100%;border-collapse:separate;border-spacing:0;font-size:13px}.data-table th{background:var(--bg-subtle);color:var(--text-muted);font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.05em;padding:12px 18px;border-bottom:1px solid var(--border-light);text-align:left}.data-table td{padding:14px 18px;border-bottom:1px solid var(--border-subtle);color:var(--text-main);vertical-align:middle}.data-table tbody tr{transition:background-color .15s ease;cursor:pointer}.data-table tbody 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